FAQ

Do you have some Questions?

At Travel Moment Tours, we know that planning your dream trip comes with lots of questions. We’ve collected the most common ones and added detailed answers so you can book with confidence.

About Our Tours – Travel Moment Tours

We specialize in tours and excursions across Egypt, including Cairo, Giza, Luxor, Aswan, Alexandria, the Red Sea (Hurghada, Sharm El Sheikh, Marsa Alam), and desert adventures in Siwa and the White Desert. We also arrange regional trips in the Middle East upon request.

We offer:

  • City Tours: Explore cultural landmarks, museums, and markets.
  • Historical Tours: Visit world-famous archaeological sites such as the Pyramids of Giza, Valley of the Kings, and Abu Simbel.
  • Adventure Tours: Desert safaris, quad biking, snorkeling, and diving trips.
  • Nile Cruises: Multi-day luxury or budget cruises between Luxor and Aswan.
  • Beach & Leisure Packages: Relax at Egypt’s finest coastal resorts.
  • Tailor-Made Tours: Fully customized itineraries based on your preferences.

Yes. We operate tours all year, but some destinations are more enjoyable during certain seasons. For example, October to April is ideal for desert and historical tours, while summer months are perfect for Red Sea activities.

  • Credit/debit cards (Visa, MasterCard, etc.)
  • Bank transfers
  • Cash payments for certain tours (upon prior agreement)

You can book directly through our website by selecting your tour and date, or by contacting us via email, phone, or WhatsApp. For custom itineraries, we recommend getting in touch with us first so we can design your trip together.

We recommend booking at least 2–4 weeks in advance, especially during peak seasons (October–April and summer holidays). However, we can arrange last-minute bookings based on availability.

Yes, most tours require a deposit to confirm your booking. The balance can be paid before the tour date or on the day of the tour, depending on the agreement.

Absolutely. We use secure payment gateways with encryption to protect your information. We never store your card details.

 

Tour Details & Services

Each tour has a detailed “What’s Included” section, but generally you can expect:

  • Private or shared transportation
  • Licensed tour guide in your preferred language
  • Entrance fees to sites
  • Bottled water during the trip
  • Meals if specified in the itinerary
  • Accommodation (for multi-day tours)

Common exclusions are personal expenses, tips/gratuities, drinks other than bottled water, and optional activities not mentioned in the itinerary.

Yes. Most tours are available as either private (more flexibility, personal attention) or group (more budget-friendly).

Yes, for most tours we provide free hotel pick-up and drop-off in major cities. For remote locations, there may be an extra charge.

Yes. We offer 24/7 airport pick-up and drop-off services in Cairo, Luxor, Hurghada, Sharm El Sheikh, and other cities.

We have professional guides fluent in English, Arabic, German, French, Spanish, Italian, Russian, and more. Please request your preferred language during booking.

The Egyptian Pound (EGP). We recommend carrying small denominations for daily expenses.

Yes, all our guides are certified by the Ministry of Tourism and have extensive knowledge of history, culture, and local traditions.

Yes. We follow strict safety standards, partner only with licensed drivers and guides, and keep our vehicles clean and well-maintained. Egypt is generally safe for tourists, and we ensure your comfort throughout the trip.

Yes. We maintain high hygiene standards, sanitize vehicles regularly, and follow government health guidelines.

  • Full refund if canceled 48 hours or more before the tour.
  • Partial refund if canceled within 24–48 hours.
  • No refund if canceled less than 24 hours before the tour.
    Special policies may apply for multi-day or seasonal packages.

 

If unsafe weather conditions occur, we will reschedule your tour or provide a full refund.

  • Comfortable clothing & shoes
  • Sunscreen, hat, sunglasses
  • Camera
  • Small cash for souvenirs and tips
  • Swimwear (for beach/water activities)

Most travelers require a visa, which can be obtained on arrival at Egyptian airports or online via the e-visa portal. Check your country’s requirements before traveling.

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